Privacy Policy
1. Introduction
SwingChick (the “Company”, “we”, “our”, or “us”) values your privacy and is firmly committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR) and the California Consumer Privacy Act (CCPA). At SwingChick.com, we are dedicated to ensuring transparency, security, and accountability in handling your personal data.
2. Scope of Policy and Role as Data Controller
This Privacy Policy applies to personal data collected through our website, swingchick.com (the “Site”). SwingChick acts as the data controller for any personal data you provide through this Site or as part of your interactions with our services. As such, we determine the purposes and means of processing your personal data in compliance with applicable law.
3. Categories of Data Processed
We may collect, use, store, and transfer various types of personal data about you, categorized as follows:
– Usage Data: Includes information about interactions with our website such as your IP address, browser type, access times, pages visited, referring URLs, and clickstream data.
– Account Data: Includes your name, email address, mailing address, phone number, and account credentials when you register for an account on swingchick.com.
– Profile Data: Includes your preferences, interests, purchase history, browsing behavior, and saved settings or wishlists.
– Communication Data: Includes records of communications with us such as inquiries, support requests, feedback, and correspondence history.
– Technical Data: Includes device type, operating system, system configuration, screen resolution, language settings, and internet connection details.
– Transaction Data: Includes order history, payment details (excluding full credit card numbers), billing and shipping information, and order fulfillment logs.
– Preference Data: Includes marketing preferences, notification settings, product interests, and opt-in or opt-out consents.
We collect these data types directly from you (e.g., when you create an account or make a purchase) or automatically through your use of swingchick.com.
4. Legal Bases for Processing
Our collection and use of your personal data is grounded in lawful bases defined by the GDPR and applicable jurisdictional laws. These include:
– Consent: When you voluntarily provide data (e.g., opting in to newsletters or marketing).
– Contractual Necessity: For fulfilling orders, providing services, or responding to your inquiries.
– Legal Obligation: To comply with financial, regulatory, or legal responsibilities.
– Legitimate Interests: To operate and improve our services, prevent fraud, maintain security, or conduct direct marketing when permitted by law.
Where consent is the basis for processing, you may withdraw it at any time without affecting the lawfulness of prior processing.
5. Your Rights
Under data protection law, you have the following rights with respect to your personal data:
– Right of Access – Obtain confirmation and a copy of your personal data we process.
– Right to Rectification – Correct or update inaccurate or incomplete data.
– Right to Erasure – Request deletion of your personal data, subject to legal retention exceptions.
– Right to Restrict Processing – Limit how we process your data under certain conditions.
– Right to Data Portability – Receive your data in a commonly used format and have it transmitted to another controller.
– Right to Object – Object to certain processing, including direct marketing or processing based on legitimate interests.
California residents may also have specific rights under the CCPA, including the right to know the categories and sources of personal information we collect, the business purposes for which such data is used, and the right not to be discriminated against for exercising their privacy rights.
To exercise your rights, please contact us at [email protected].
6. Security Measures
We implement industry-standard technical and organizational measures to protect your personal data. These include:
– Encryption of data in transit and at rest.
– Role-based access controls to restrict data access.
– Regular system updates and security patching.
– Scheduled backups to prevent data loss.
– Internal privacy and data protection training for staff.
While we use commercially reasonable means to secure your data, no transmission over the internet or method of electronic storage is completely secure, and thus we cannot guarantee absolute security.
7. International Data Transfers
Your data may be transferred to and processed in countries outside of your own, including countries that may not provide the same level of data protection as your jurisdiction. Where applicable, we use Standard Contractual Clauses or other approved mechanisms to protect your data when transferred internationally, in compliance with GDPR and other applicable laws.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected and to satisfy legal, regulatory, tax, or accounting requirements. Retention periods are determined as follows:
– Account Data – retained for the life of the account and for up to 5 years post-deactivation.
– Transaction Data – retained for 7 years for audit and compliance purposes.
– Communication Data – retained for 3 years from last contact.
– Usage and Technical Data – retained for 2 years.
– Preference Data – retained until consent is withdrawn or data is updated.
Upon expiration of retention periods, data is securely deleted or anonymized.
9. Cookie Policy
SwingChick.com uses cookies and similar technologies to enhance user experience, analyze traffic, and support website functionality. Cookies used include:
– Essential Cookies: Required for basic site operation (e.g., session management, login).
– Functional Cookies: Enable enhanced functionality like remembering preferences and saved items.
– Analytics Cookies: Help us measure site performance and user interactions using aggregated statistics.
– Performance Cookies: Improve loading times and responsiveness.
10. Cookie Management and Compliance
We comply with GDPR and CCPA requirements for obtaining user consent prior to setting non-essential cookies. Upon your first visit to swingchick.com, you will be presented with a cookie notice allowing you to accept or manage settings. You may change your cookie preferences or withdraw consent at any time via the Cookie Settings link in the website footer or through browser settings.
11. Children’s Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children without verifiable parental consent. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete such information promptly. Parents or guardians who believe their child has submitted personal data may contact us at [email protected].
12. Policy Updates
We reserve the right to modify or update this Privacy Policy to reflect legal, regulatory, or operational changes. If material changes are made, we will provide notice via the Site and, where appropriate, seek your renewed consent. Please review this Policy periodically to stay informed about how we protect your data.
13. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact our Data Protection Officer at:
Email: [email protected]
We are committed to maintaining your trust and safeguarding your privacy. For further assistance or to lodge a complaint, you may also contact your local data protection authority.
SwingChick is committed to maintaining full compliance with data protection laws to safeguard your personal information. We encourage you to reach out with any questions regarding this Policy.
